How can we help?

Contact support

Email aframe99@gmail.com and include your iPhone or iPad model, iOS version, and a short description of what happened. Please do not send a parent PIN or information about a child.

Apps did not lock

1. Open Parent Settings and confirm Screen Time authorization is enabled.
2. Open Screen Time settings and select at least one app or category — apps now lock automatically as soon as a child profile is selected.
3. If they do not lock automatically, open Parent Settings, choose App Restrictions, and tap Lock Apps Now.
4. If restrictions still do not appear, restart the device and try again.

Earned time did not end

Screen Times Tables uses Apple’s Device Activity system to restore restrictions after earned time expires. The restriction may appear when the device is next used. If it does not, open Screen Times Tables once, then restart the device if needed.

Restore a purchase

On the opening purchase screen, tap Restore Purchases. During a trial, open Parent Settings, choose Access & Purchases, and tap Restore Purchases. Use the same Apple Account that originally purchased Core App Unlock.

Trial and purchase

The seven-day trial starts only when Start 7-Day Free Trial is selected. It does not renew and cannot create a charge. Core App Unlock is a one-time $4.99 purchase and is not a subscription.

Forgotten parent PIN

For security, the app cannot display or email the stored parent PIN. Contact support for current recovery guidance. Never include the PIN in an email.